Terms of Service

Truckiro Driving School Management Platform

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Effective Date: March 2, 2026

1. Acceptance of Terms

By accessing and using the Truckiro platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service. These Terms constitute a legally binding agreement between you ("Client," "School," or "User") and Truckiro ("Platform," "We," "Us," or "Our").

2. Description of Service

Truckiro provides a comprehensive driving school management platform that includes:

  • Student enrollment and management
  • Class scheduling and tracking
  • Instructor management
  • DMV appointment scheduling
  • Payment processing
  • Progress tracking and reporting
  • Automated ELDT (Entry-Level Driver Training) enrollment through integrated platforms
  • SMS and email communications to students on behalf of the school

3. User Accounts

3.1 Account Creation

To use certain features of our Service, you must create an account. You agree to provide accurate, current, and complete information during the registration process.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 Account Types

  • School/Admin Accounts: For school owners and administrators to manage all aspects of the platform, including student enrollment, scheduling, payments, and instructor management.
  • Student Accounts: For enrolled students to access schedules, progress, make payments, and access integrated training services.
  • Instructor Accounts: For certified instructors to manage their schedules and students.

4. Use of Service

4.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service in any way that violates any applicable federal, state, local, or international law
  • Transmit any material that is defamatory, offensive, or otherwise objectionable
  • Impersonate any person or entity
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any portion of the Service
  • File fraudulent chargebacks, disputes, or payment reversals for services rendered through the platform
  • Misrepresent your relationship with the platform or its integrated services

4.2 SMS Communications

By providing your phone number, you consent to receive SMS messages from Truckiro regarding appointment reminders, schedule changes, payment confirmations, and important updates about your training. Message and data rates may apply. You can opt out at any time by replying STOP to any message.

4.3 Integrated Services

The Truckiro platform integrates with third-party services, including but not limited to ELDT365 for Entry-Level Driver Training. When a student record is created in Truckiro, the student may be automatically enrolled in integrated training platforms. By using Truckiro, Client acknowledges and consents to this automatic enrollment on behalf of their students. Client is responsible for informing students of this integration.

5. Payment Terms

5.1 Subscription and Fees

You agree to pay all fees associated with your chosen subscription plan or services. All fees are billed in advance on a recurring basis unless otherwise specified.

5.2 Payment Processing

Payment processing is handled by third-party payment processors. By providing payment information, you authorize us to charge the payment method for all fees incurred.

5.3 Processing Fees

Online payments may include processing fees, which will be clearly displayed before you complete any transaction.

5.4 Chargebacks and Disputes

Filing a fraudulent or unjustified chargeback or payment dispute constitutes a material breach of these Terms.

If you have a billing concern, you agree to contact Truckiro directly at support@truckiro.com before initiating any dispute with your bank or payment provider. If a chargeback or dispute is filed without first attempting resolution through Truckiro, Truckiro reserves the right to:

  • Immediately suspend or terminate your account
  • Retain all data collected through the platform
  • Pursue recovery of the disputed amount, chargeback fees, and any associated costs
  • Report the breach to relevant business and credit agencies

6. Cancellation and Refund Policy

Cancellation and refund policies for student training are determined by individual driving schools using our platform. Please contact your school directly for their specific policies.

For platform subscription cancellations by the School/Client, a 30-day written notice is required. Cancellation does not entitle the Client to a refund of any prepaid fees.

7. Data Ownership and Usage Rights

7.1 Platform Data Ownership

All data entered into, generated by, or collected through the Truckiro platform is owned by Truckiro.

This includes, but is not limited to: student records, contact information (names, email addresses, phone numbers, physical addresses), enrollment data, scheduling records, payment records, training progress data, DMV appointment records, instructor records, communication logs, and any other information stored within the platform.

7.2 Client License to Data

During the term of an active account in good standing, Truckiro grants the Client a non-exclusive, non-transferable, revocable license to access and use the data associated with their account solely for the purpose of operating their driving school through the platform.

7.3 Student Data

Student contact information, enrollment records, and training data collected through the Truckiro platform are stored in and managed by Truckiro's systems. Truckiro retains the right to:

  • Store and maintain all student records indefinitely
  • Contact students for platform-related communications, including service notifications, account updates, and integrated service enrollment
  • Use anonymized and aggregated data for analytics, product improvement, and marketing purposes
  • Transfer or migrate student data as needed for platform operations

7.4 Data Portability

Upon written request during an active subscription in good standing, Truckiro may provide the Client with an export of their student records in a standard format. This export is provided as a courtesy and does not transfer ownership of the data. Truckiro retains a complete copy of all data.

7.5 No Data Deletion Upon Termination

Upon account termination (whether voluntary or for breach), Truckiro retains full ownership of all data previously collected through the platform. The Client has no right to demand deletion of data from Truckiro's systems after termination. Student records, contact information, and all associated data remain the property of Truckiro.

8. Account Termination

8.1 Termination by Client

The Client may terminate their account at any time by providing 30 days' written notice to support@truckiro.com. Upon voluntary termination, the Client's access to the platform will be revoked at the end of the notice period. All data remains the property of Truckiro per Section 7.

8.2 Termination by Truckiro

Truckiro reserves the right to suspend or terminate any account at any time, with or without cause, and with or without notice. Grounds for immediate termination include, but are not limited to:

  • Filing fraudulent or unjustified chargebacks or payment disputes
  • Breach of any provision of these Terms
  • Non-payment of fees for more than 15 days past due
  • Use of the platform for unlawful purposes
  • Operating a driving school without required licenses, permits, or insurance
  • Conduct that is harmful to Truckiro, its partners, or its users
  • Misrepresentation of school credentials, certifications, or compliance status

8.3 Effects of Termination

Upon termination of a Client's account, regardless of the reason for termination:

  • All access to the platform is immediately revoked
  • All student scheduling, portal access, and integrated services associated with the Client's account are deactivated
  • Truckiro retains full ownership of all data per Section 7
  • Truckiro may notify affected students of the service disruption via email or SMS
  • Any outstanding fees or balances remain due and payable
  • The Client's right to use any Truckiro intellectual property ceases immediately

8.4 Post-Termination Communications

Truckiro reserves the right to contact any students previously managed through the platform after account termination.

This includes communications to: (a) notify them of service changes or account deactivation; (b) inform them of alternative services or platforms available to them; (c) provide information about integrated services such as ELDT training; and (d) send any other platform-related communications. This right survives termination of the Client's account.

9. Breach of Contract

9.1 Material Breach

The following actions constitute a material breach of these Terms:

  • Filing chargebacks or payment disputes without first attempting resolution through Truckiro
  • Operating a driving school in violation of federal, state, or local laws, including but not limited to operating without required insurance coverage on training vehicles
  • Misrepresentation of school credentials, FMCSA registration, or compliance status
  • Unauthorized use, reproduction, or distribution of Truckiro's intellectual property
  • Any action that damages the reputation, operations, or business relationships of Truckiro
  • Attempting to reverse-engineer, copy, or replicate the Truckiro platform or its features

9.2 Consequences of Breach

Upon material breach by the Client, Truckiro may, at its sole discretion:

  • Immediately terminate the Client's account without notice or refund
  • Retain all data collected through the platform as Truckiro's property
  • Contact all students associated with the Client's account to notify them of the service disruption
  • Pursue legal remedies including recovery of damages, lost revenue, dispute fees, and legal costs
  • Report violations to relevant regulatory authorities, including FMCSA, state DMV, and law enforcement
  • Withhold any data exports or transfers

9.3 Indemnification

The Client agrees to indemnify, defend, and hold harmless Truckiro, its owners, officers, employees, and partners from any and all claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from the Client's breach of these Terms, violation of applicable laws, or misuse of the platform.

10. Privacy and Data Protection

Your use of our Service is also governed by our Privacy Policy. Please review our Privacy Policy, which explains how we collect, use, and protect your information.

By using Truckiro, you acknowledge and agree that:

  • Truckiro collects and stores all data entered into the platform
  • Student data may be shared with integrated service providers (such as ELDT365) for the purpose of enrollment and training
  • Truckiro may use communication channels (email, SMS) to contact students for platform-related purposes
  • Data collection and usage practices are governed by applicable federal and state privacy laws

11. Intellectual Property

The Service and its original content, features, and functionality are owned by Truckiro and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. The Client receives no ownership rights in the platform through their use of the Service.

12. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

In no event shall Truckiro, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) the Service.

14. Dispute Resolution

14.1 Internal Resolution

Any disputes arising from the use of the Service must first be addressed through direct communication with Truckiro at support@truckiro.com. Both parties agree to attempt good-faith resolution before pursuing any external remedies.

14.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

14.3 Arbitration

Any dispute arising out of or relating to these Terms that cannot be resolved through direct communication shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the State of California.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms constitute the entire agreement between you and Truckiro regarding the use of the Service, superseding any prior agreements between you and Truckiro relating to the Service.

18. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: support@truckiro.com
  • Website: www.truckiro.com